Privacy Policy

Effective Date: July 13, 2026

Introduction

Welcome to Samui Van Service (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit booking requests, contact us, or use our transportation and tour services.

Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • WhatsApp Number
  • Country of Residence

Booking Information

  • Pickup Location
  • Drop-off Location
  • Flight Number
  • Ferry Information
  • Travel Date and Time
  • Number of Passengers
  • Special Requests

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data
  • Cookies and Analytics Data

How We Use Your Information

We use your information to:

  • Process and manage bookings
  • Provide transportation and tour services
  • Communicate regarding reservations
  • Send booking confirmations and updates
  • Respond to inquiries and customer support requests
  • Improve our website and services
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Drivers assigned to your booking
  • Tour guides involved in your service
  • Payment service providers
  • Technology and hosting providers
  • Government authorities when required by law

Information is shared only when necessary to provide our services.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill booking obligations
  • Maintain business records
  • Comply with legal and accounting requirements
  • Resolve disputes and enforce agreements

Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Analyze visitor behavior
  • Remember user preferences
  • Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

Our website may use third-party services including:

  • Google Analytics
  • Google Maps
  • WhatsApp
  • Payment gateways
  • Social media platforms

These services may collect information according to their own privacy policies.

Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information where legally permitted
  • Withdraw consent for certain processing activities

To make a request, please contact us using the information below.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

Samui Van Service
Koh Samui, Surat Thani, Thailand

Email: info@samuivanservice.com

Website: www.samuivanservice.com

If you have any questions regarding this Privacy Policy, please contact us using the information above.